Remote
Look after every machine you manage from one console: continuous health monitoring, live telemetry, remote control of any desktop or server, and software and patch deployment across the whole fleet. Built for the way MSPs and IT teams actually work, and it scales from a single office to thousands of machines.
Devices
Remote in| Device | Client | OS | CPU | Status | Last seen |
|---|---|---|---|---|---|
| WS-4471 | Northgate Dental | Windows 11 | 32% | Online | 2m ago |
| SRV-DC01 | Northgate Dental | Server 2022 | 61% | Online | 1m ago |
| SRV-APP02 | Coastal Legal | Server 2019 | 88% | High CPU | just now |
| MB-Air-14 | Palm Realty | macOS 14 | 18% | Online | 5m ago |
| WS-1156 | Coastal Legal | Windows 11 | 44% | Patch due | 8m ago |
| WS-2210 | Palm Realty | Windows 11 | Offline | 3h ago |
A managed platform run by Tech911. Contact us for pricing and availability for your environment.
Everything technical support needs, in one console
Watch every machine, fix problems fast, and roll out software across the fleet, whether that is one client or thousands.
Remote control any machine
Connect to a desktop or server in seconds and work as if you were sitting in front of it, with the user’s permission when you need it.
Monitoring around the clock
Every machine reports its health continuously. When something looks wrong the console flags it before the client picks up the phone.
Deploy software fleet-wide
Push an application, a configuration change, or a patch to one machine or every machine at once, and see exactly where it landed.
Automate the routine
Schedule the housekeeping that eats a technician’s day, from disk cleanups to reboots to scripted fixes, and let it run on its own.
Live telemetry and history
Per-machine CPU, memory, disk and uptime tracked over time, so you can prove a problem and show a client what actually happened.
Run and secured by Tech911
We host and maintain the platform, with Microsoft Entra sign-in and role-based access so each technician sees only their machines.
From install to fixed, without a site visit
Deploy the agent
A lightweight agent goes onto each machine once. We help you roll it out across every client you manage.
Machines report in
Every device appears in the console with its health and keeps reporting, so you always know the current state.
Remote in and resolve
Connect, fix the issue, or push a patch or app to one machine or the whole fleet, all from the same screen.
What’s included
- Secure remote control of Windows desktops, Macs and servers
- Around-the-clock monitoring with alerting
- Live and historical health telemetry per machine
- Application and patch deployment, one machine or fleet-wide
- Scheduled maintenance and scripting
- Machines grouped by client and site, with role-based technician access
- Hosted, maintained and secured by Tech911
For the MSP running this
- Multi-tenant throughout: machines are grouped by client and site, not one flat device list, and technician access is role-based so an engineer sees only their clients.
- Reporting you can hand over: per-client device, health and patch reporting you can drop straight into a QBR.
- Monthly, per endpoint: no minimum count, no annual commitment, and no repricing once your fleet is onboarded.
- We do the migration: we run alongside your current RMM on one client you choose, until the data proves itself. Then client by client, at your pace.
- Your data stays yours: exportable if you leave, and we will document that before you sign anything.
What it costs you per endpoint
RMM is usually the largest single line in an MSP’s stack, and it is charged on the number of endpoints you manage, which means it scales with your business whether or not your margin does. Remote is priced monthly per endpoint at a fraction of the mainstream RMM platforms, with no minimum count. Bring us your endpoint total and your current invoice and we will tell you plainly what changes.
Bring your fleet under one console
Tell us about the machines you manage and we will get Remote set up for your team.